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Outsourcing your internal IT requirements to Omriion is a no risk, simple way to preserve your bottom line.
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Our Support services enable you to keep outages and incidents to a minimum as well as to optimise your network and system performance. A support agreement benefits your company by having a technician come for regularly scheduled visits to get to know your network and your computers. Support services also include remote monitoring of your networks and devices, which alerts Omriion staff about a problem before an end user knows about it. Our outsourced support solutions can be customised to suit individuals, small, or medium businesses who require a rapid-response alternative to an in-house IT department. Emergency Pay-As-You-Go (PAYG) Emergency PAYG enables end-user customers to purchase the technical support they need on an incident-by-incident basis. There are no additional costs except where additional hardware or software is required to complete the job. PAYG is best suited to individuals or companies who need help with one or more of the following: • PC breakdowns - User support on software and hardware faults. • PC health-checks and virus checks • Setting up of PCs and Networks. • Planning and advice on hardware and software purchases. • Internet and intranet set-up. • Integrating new systems with existing hardware. • Selecting, installing, and introductory training for new software applications. Premium Retained Support This is the classic outsourced support contract designed to provide the more demanding client with an end-to-end support solution. Although completely customisable in its content, for a fixed monthly expenditure a contract can include: • Telephone and Remote Support • Regular, scheduled onsite visits • Emergency and out-of-hours services • Monitoring of your systems or network status • Periodic systems health and activity audit reports • Access to a dedicated Technical Relationship Manager (TRM). For a confidential, obligation free, consultation about your support needs please call Prepaid Support (New) Omriion also offers customers the option of purchasing pre-paid support hours based on support units of 30 minute blocks. Prepaid support provides a bank of service hours against which customer support services are charged. This type of contract provides a responsive and informal mechanism to allow customers to obtain priority technical support services from Omriion without requiring a separate purchase order for each occasion. This flexible arrangement relieves Omriion of the administrative costs of producing multiple proposals, invoicing against minor incidents, and the considerable burden of expediting overdue payments. In return, Omriion grants the customer a substantially reduced cost for any labor provided under the contract. Customers without a valid contract will be charged at higher rates. Prepaid support hours are an agreement of mutual commitment. This service provides customers with the following benefits: • Priority service • Significant cost savings over ad hoc hours • Prepaid support hours do not expire (however, unused technical support units are not refundable or transferable). • Proactive as well as reactive support services All Omriion Support contracts include the following services at no additional charge: • Web access to products reference documentation |
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